Two Mobile Claim Headquarters have also been dispatched to the area. The Mobile Claim Headquarters are custom-built RVs designed to operate as insurance claim offices and are staffed to provide claim services immediately following a disaster including issuing checks to policyholders on the spot. The Mobile Claim Headquarters assist customers unable to report their claim by telephone or those people needing more immediate, additional claim services. Up-to-date Mobile Claim Headquarters locations can be found at www.travelers.com.
“Our priority is to promptly deploy additional resources so our customers recover from these storms as quickly as possible,” said Ray Stone, vice president of catastrophe operations for Travelers. “The Travelers Catastrophe Team will be onsite assisting the local teams already in the area which expedites the claim process for our customers.”
Travelers claim professionals are available to receive customer claims 24 hours a day, 7 days a week.
CLAIM REPORTING PHONE NUMBERS
For customers experiencing a loss as a direct result of this storm, Travelers suggests reporting the loss promptly by calling the appropriate number above after ensuring everyone’s safety. Other tips to help customers get through the difficult time of a loss include: