DaimlerChrysler Ins Co. Uses New Tool

Valley Oak Systems Inc., a unit of Aon Corporation and a provider of insurance technology solutions, announced that DaimlerChrysler Insurance Company has implemented Valley Oak's iVOS system as its "one-system" claims management solution. DaimlerChrysler Insurance Company (DCIC) is a specialty insurance company offering property and casualty insurance programs to automobile dealerships. "We have two primary lines of business -- one for our car dealerships and another for other insurance programs. Previously, these businesses required two separate claims systems and two separate IT teams to support," said Stephanie Sackfield, manager of insurance systems and support services at DCIC. "By moving to iVOS, we have now integrated our two businesses onto a single solution, enabling streamlined operations, simpler system maintenance, and one centralized data repository." The iVOS claims system offers a wide array of system capabilities to assist adjusters in processing claims, including diary, scheduling, document imaging, workflow management, and automation tools. The system can be customized to meet an organization's specific claims-management needs.