Wednesday, August 26, 2009


New York State Insurance Department personnel will be sent to Silver Creek starting Thursday to continue providing consumer assistance with insurance-related issues in the aftermath of the serious flooding that affected Chautauqua, Cattaraugus and Erie Counties earlier this month.

The Insurance Department's Mobile Command Center will be located at Mt. Carmel Church, 165 Central Ave. in Silver Creek from 8 a.m. to 8 p.m. on Thursday and Friday. Personnel staffing the command center will be available to answer inquires regarding insurance policies and coverage, as well as to assist with insurance-related complaints.

The mobile command center is currently located at Gowanda Village Hall at 27 East Main St.

In addition to the on-site disaster recovery assistance, residents seeking help on insurance questions may also contact the Department's Disaster Hotline 1-800-339-1759 on weekdays between 9 a.m. and 5 p.m.

Homeowners' policies do not usually cover damage from floods, but such coverage is available through the National Flood Insurance Program. Owners of damaged vehicles whose automobile insurance policies contain comprehensive coverage, also known as "other than collision," are covered for flood damages.

The disaster recovery efforts follow serious flooding that occurred Aug. 9-10.

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