In addition to making local Westfield contacts available for quicker claim processing and customer support, the new Charlotte office serves as the base for Westfield's field managers to train new claims representatives as they prepare to guide customers through the claims process, answer questions and offer support during difficult times. Westfield risk control specialists will also work from this location as they perform site visits, identify lost cost reduction opportunities, administer a variety of safety plans and develop self-inspection programs.
"We decided to expand operations to North and South Carolina because of the significant opportunity to diversify and grow in businesses, markets and products that align with our customer profile," said Chris Paterakis, Westfield's commercial lines executive. "We look forward to the opportunity to work with customers to strengthen their insurance coverage and manage risk for their businesses."
Westfield has appointed 14 agencies with 23 locations in North Carolina to provide service to new Westfield policyholders. Agents representing Westfield are carefully selected for their professionalism, knowledge, integrity and commitment to their important role as a partner with Westfield and Westfield policyholders.
Westfield offers an array of commercial policies, including: small business insurance, mid-sized business insurance, surety bond services, and agribusiness and farm insurance.
In business for 160 years, Westfield Insurance, a member of Westfield Group, provides commercial and personal insurance in 18 states and surety services to customers in 28 states. Westfield is one of the nation's 50 largest property and casualty insurance groups, represented by a network of over 1,200 independent insurance agencies. Westfield is also one of the top writers of farm insurance in the country and the largest writer of contract performance bonds in Ohio. Westfield Group provides banking through Westfield Bank and agency support through Westfield Services Inc.
Learn more about Westfield Insurance at www.westfieldinsurance.com.