Workmen’s Auto Insurance Company, ARI Insurance Companies, and Crum & Forster have signed on to offer SceneExchange, Scene Genesis’ Web portal that lets insureds choose an autobody shop for convenient, high-quality repair of their damaged vehicle. Claims representatives at these firms give customers the option to use SceneExchange. If the customer chooses it, an independent appraiser will promptly inspect the vehicle and send the estimate and digital photographs to SceneExchange.
“It’s extremely simple for my adjusters to use, and reduces cycle time while increasing cost-effectiveness,” states Patrick Cusack, ARI’s vice president of claims.
SceneExchange then alerts participating local body shops, which view the appraisal and compete for the business based on turnaround time and service. The vehicle owner goes online to review the shops’ proposals and information about their training and warranty policies, and check ratings from other SceneExchange customers who’ve used the shop.
“These companies have shown real leadership by utilizing this completely new way to leverage the Web to simplify claim handling and put the customer in the driver’s seat in the repair process,” said Scene Genesis CEO Ian Cunningham.
Insurers boost customer satisfaction by giving insureds control over the repair process. And the Web process and social-media aspect appeal to many people who expect to obtain virtually any service online, he added.
Crum & Forster and Workmen’s Auto Insurance Group are utilizing SceneExchange in Florida now. Crum & Forster and ARI Insurance Companies are currently offering the exchange to insureds in New Jersey. Beginning in October, Iowa, Illinois and Missouri will be going online with SceneExchange.
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