TDI to Help Storm Victims

Texas consumers who suffered property damage in the recent severe weather outbreak should contact their insurance companies or agents to file claims as soon as possible. Filing a claim is the first step toward getting money for living expenses or to begin making repairs.

In general, homeowners insurance policies provide coverage for losses due to wind and hail, and in certain conditions, may provide coverage for losses due to wind–blown rain.

Consumers should make reasonable and necessary repairs to protect their home and property from further damage. Cover broken windows and holes to keep rain out, but do not make permanent repairs before a claims adjuster inspects the damage. Keep a record of all repair expenses and save receipts. Photograph the damage. Try to be present when the insurance adjuster inspects the damage.

Consumers with any questions or concerns about their insurance coverage are encouraged to contact the Texas Department of Insurance. Department staff is prepared to help consumers obtain prompt responses from their insurance carriers regarding claims and questions.

TDI offers the following consumer resources:

On the web: - http://www.tdi.state.tx.us/home/condisasterfaq.html#homefaq

(disaster assistance FAQs for consumers)

TDI Consumer Help Line:

1-800-252-3439 (general insurance questions, Monday through Friday from 8 a.m. to 5 p.m.)
1-800-372-7713 (Division of Workers’ Compensation customer service)

1-800-252-7031 (Workers’ compensation claim assistance – directed to the nearest Field Office).