Under the contract, CSC will assume responsibility for the provision of Zurich's electronic Workplace (eWP) desktop services to its businesses in the United States, Canada, the United Kingdom, Switzerland, Germany, Italy and Spain. The scope includes global service desk, local on-site support, and software packaging and distribution to approximately 51,000 users.
The eWP service will provide Zurich with the cost and performance benefits of a globally standardised desktop service environment while allowing organizations within Zurich to tailor services specifically to their business needs and locations.
CSC's relationship with Zurich began in July 2004 when they signed a landmark seven-year global IT applications outsourcing contract. Through the agreement, CSC provides all applications development and support services to Zurich's businesses in the United States, the United Kingdom, Switzerland and Germany.
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