Best Review Unveils Interviews with Tech Experts

Audio and edited interviews with 14 leading insurance technology providers are now available online in a newly published digital edition from Best’s Review magazine.

Issues & Answers: Insurance Technology includes interviews with 14 technology related companies and covers topics such as claims management, data, online training, underwriting, office automation, policy management, outsourcing, identity theft response and more. The edition is available at no charge at http://www.ambest.com/multimedia/iatechnology07.html.

Interviews in the special section include:

• Building Insurance and Annuity Products in Half the Time: CSC takes the guesswork out of developing new products with its Product Accelerator. An interview with Darren Klauser. http://publishing.yudu.com/Ab308/IA-Tech-Oct-2007/resources/28 .htm
• Building the Better Claims Experience: Clear Technology’s Brian Cohen believes that improving the claims experience means starting at the ground up, where claims are accepted and adjusted. http://publishing.yudu.com/Ab308/IA-Tech-Oct-2007/resources/20 .htm
• Getting a Handle on the Back Office Environment: Chris Zaske and Daryl Demos of Verint Systems discuss how to give insurers better data and control over their back office operations. http://publishing.yudu.com/Ab308/IA-Tech-Oct-2007/resources/6 .htm
• Grafting the Mighty Oak: Valley Oak Systems is now part of the Aon family. Randy Wheeler discusses the future of claims and risk management technology. http://publishing.yudu.com/Ab308/IA-Tech-Oct-2007/resources/2 .htm
• Insurance Learning: Anytime, Anywhere: The American Institute for CPCU’s Peter Miller and Elizabeth Sprinkel discuss how their new Comet online learning system moves training into cyberspace. http://publishing.yudu.com/Ab308/IA-Tech-Oct-2007/resources/4 .htm

• Keep it Simple, Make it Effective: Decision Research’s news products interact with users through Excel, rather than proprietary interfaces, according to Stephen Korow. http://publishing.yudu.com/Ab308/IA-Tech-Oct-2007/resources/26 .htm
• Leveraging Insurers’ Technology Infrastructure: Skywire Software builds a multifaceted company with key components in rating and underwriting, document automation and data management and business intelligence. An interview with Patrick Brandt. http://publishing.yudu.com/Ab308/IA-Tech-Oct-2007/resources/10 .htm
• Making the Case for One-Stop Shopping: ISO’s Steven Craig and Sean Quillivan outline the thinking behind their Coverage Verifier suite of services. http://publishing.yudu.com/Ab308/IA-Tech-Oct-2007/resources/8 .htm
• Mapping the Risk Landscape of Terrorism: Pitney Bowes MapInfo has teamed up with Exclusive Analysis to bring new intelligence about terrorism into insurers’ risk-assessment systems. Pitney Bowes MapInfo’s Craig Bedell and Simon Sole of Exclusive Analysis talk about the new alliance. http://publishing.yudu.com/Ab308/IA-Tech-Oct-2007/resources/24 .htm
• More P&C Insurers Turning to Legal E-Billing: Tom Gaillard of Bottomline Technologies discusses how insurers are getting the upper hand in managing their claims litigation outcomes through legal spend management. It’s about more than just controlling costs. http://publishing.yudu.com/Ab308/IA-Tech-Oct-2007/resources/22 .htm
• Moving Beyond Costs to Enhancing Service: EXL Service’s Yogendra Goyal explains how the focus on outsourcing has moved beyond cost control and into ways to improve business processes and raise customer satisfaction. http://publishing.yudu.com/Ab308/IA-Tech-Oct-2007/resources/14 .htm
• Moving Insurers to the Paperless Environment: ImageRight’s Mike Fess outlines the benefits of digitizing information when it comes through the door. http://publishing.yudu.com/Ab308/IA-Tech-Oct-2007/resources/16 .htm
• Right Partner Adds Value for Insurance Carriers: Trumbell Service’s Brad Burdick outlines the advantages of outsourcing insurers’ noncore processes. http://publishing.yudu.com/Ab308/IA-Tech-Oct-2007/resources/18 .htm
• Where Policyholders Get Their Reputations Back: Identity Theft 911 takes on the thorny task of resolving identity thefts on behalf of policyholders. An interview with Sheryl Cox Christenson. http://publishing.yudu.com/Ab308/IA-Tech-Oct-2007/resources/12 .htm

The next edition of Issues & Answers: Insurance Technology will appear in the October 2008 edition of Best’s Review. Those interested in being included should contact Best’s Review’s advertising sales department at (908) 439-2200, ext. 5399.

For a video explaining this section, visit http://publishing.yudu.com/Ab308/IA-Tech-Oct-2007/resources/30.htm.