Ohio Department of Insurance Director Mary Jo Hudson announced that Community Insurance Company, a subsidiary of Anthem Blue Cross and Blue Shield, has signed a Consent Order with the Department, agreeing that its on-line provider directory for mental health providers in Hamilton County is inaccurate and therefore misleading to consumers.
The Department investigated a complaint that the company was misrepresenting its provider network by identifying providers as “in network” when the providers were unreachable, not in the company’s network or in the network, but not accepting new patients. The company has agreed to take the necessary steps to regularly assure greater accuracy in all of its provider directories and must do so no later than July 1, 2008.
To read the Consent Order, visit the Administrative Actions section on the Department’s Web site at www.ohioinsurance.gov and search for Community Insurance Company.
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